Refund & Return Policy

1. Eligibility for Returns & Refunds

To be eligible for a refund or replacement under our 30-Day Guarantee:

• Your return request must be initiated within 30 calendar days of carrier delivery.
• The item must be in its original condition, including all original packaging, cords, manuals, and accessories.
• You must provide your Vastire order number and proof of purchase (the email address used at checkout).

2. Damaged or Defective Items on Arrival

We take great pride in domestic quality control. In the unlikely event that your parcel suffers carrier mishandling or manufacturing defect:

1. Take 1–2 clear photos or a short video demonstrating the defect or damaged shipping box.
2. Email us at support@vastire.com with your order number (e.g., VAST-XXXXX) and the photos.
3. Our resolution team will review within 24 business hours. For verified transit damage or defects, you do not have to pay return shipping; we will immediately dispatch a priority replacement or issue a full refund to your original payment method.

3. Non-Returnable Items

Certain types of goods are exempt from being returned due to hygiene and safety regulations:

• Personal hygiene or intimate products once the manufacturer seal is broken.
• Items showing evident signs of customer abuse, unauthorized disassembly, or intentional damage.
• Gift cards or downloadable digital content.

4. Refund Processing Times & Method

Once your refund is approved:

• PayPal: Funds are returned to your PayPal account balance or funded card immediately or within 1–2 business days.
• Credit / Debit Cards: Depending on your card issuer or bank, credit card refunds typically post within 3 to 5 business days.
• Zero Restocking Fees: We do not charge restocking or administrative fees on authorized returns.

5. Order Cancellations

As noted in our Shipping Policy, orders are submitted automatically to our domestic fulfillment hubs. You may cancel your order at no penalty within 60 minutes of placement. After 60 minutes, if the order is already in picking/packing, please wait for delivery and initiate a standard return.